Frequently asked questions
Clear answers about how voice assistance, care records, permissions and invitation-only access work in Caira.
Request a demoA practical evaluation guide
Feature names can mean different things in different systems. Begin with the outcome you need to understand, then ask to see the steps, people and information involved.
Instead of asking only whether a product has care planning or rostering, describe a change your team needs to handle. Include who supplies information, who reviews it and who needs the result.
Use the same fictional scenario when comparing suppliers. Record what each shows and which answers depend on a separate service, integration or agreement.
Separate what you saw working from what was described for later. Capture unanswered questions about access, devices, training, data handling or existing-system hand-offs.
The implementation page explains how to prepare that conversation. The questions below cover common evaluation topics; exact product and service scope is discussed with your organisation.
Caira demonstrates selected voice, care-plan, visit, rostering, access and supported-history workflows for UK domiciliary care. It is invitation-only and does not currently claim to cover every agency operation.
No. Voice can prepare a structured draft or retrieve an answer, but a person reviews the meaning and context before an important record change is confirmed.
Caira is designed around care owners, registered managers, coordinators, compliance teams and carers, with views and actions shaped by role and permission.
Operational records and assistant answers are scoped to the signed-in organisation. Roles and permissions further restrict what is available inside that organisation.
No. Caira helps teams organise review work, staff readiness, safety actions and auditable evidence; accountable people remain responsible for regulatory duties.
Caira is currently invitation-only. Requesting a demo is an enquiry; it does not create an account or confirm a booking.
No whole-agency claim is made. Confirm your required scope during a product discussion, including CRM, onboarding, finance, payroll, workforce management, family access, integrations, offline operation and business continuity.
No offline access or synchronisation capability is claimed by the current public evidence. Treat offline operation as a question for a scoped product review.
No. Visit states can support accountable follow-up in selected workflows, but Caira is not presented as an emergency-response, live-tracking or automated welfare service.
Bring one recurring task, the roles involved and a fictional example of the information they use. Include the difficulty you want to resolve, device or accessibility requirements and the question that would help you decide whether to continue. Do not send care records.
Use the same fictional scenario in both, including a correction or incomplete item. Compare the work needed to enter, review and hand over information. Record what was shown, separate tools involved and unanswered questions.
List the systems you expect to keep and the information that would move between them. Ask whether each hand-off uses a working integration, an export or manual entry. Confirm formats, responsibilities, validation and charges in the proposed scope.
No. Keep care records, health information and service-user details out of the public enquiry. Describe the process with fictional examples. Later operational use requires appropriate product, security and organisational arrangements.
It should identify product scope, intended users, charging basis, responsibilities, support arrangements and separately priced work. Check timing, renewal, cancellation and data-return terms before agreement.
Use current guidance from the relevant regulator and professional sources. For England, CQC explains its assessment approach, NICE publishes home-care guidance and the ICO provides UK data-protection guidance. These sources provide evaluation context and do not certify Caira or replace professional advice.
Invitation-only access